aka: Zhongshan Hui Ying Bao Children Products Co., Ltd. – Mainland China (Guangdong)
Owner: Roger Han (aka: Han Tongqiang)
Dealt with several staff: ‘Forever’, ‘Ricky’, ‘Alsam’, ‘Kaileena’.
They claim to be a huge company with many employees, but they outsource their suppliers. They are basically unethical agents.
They are a very small company who cost me over $10k USD in our last order. They begged me to cover 50% of the cost to replace it, then when i felt defeated and agreed, they asked if they can make 1/2 of the required qty that we originally ordered and they will cover the cost of my losses over future orders. These are Forevers exact words:
“I can understand your feelings to this big problem .
any possibility if our factory in a better condition , we’ll do this whole order for you .
but according to our factory condition now , it’s too hard to cover this high cost .
we really appreciate your help , but what we can do now is to make this refund by our future orders by times”.
I should have known they were liars. This was my 11th order with them!! And now, they refuse to reply to me! How to make ‘future orders’ if they refuse to reply to me? I have ben so fair to this company and dealt with their hopeless business practices for too long now.
Each and every time, they have caused me such headache. They take at least 4 months to make our orders, when our other suppliers take the usual 20-35 days. And even after all these orders, they get the last one so wrong and UGLY, we couldn’t even sell it. Yet, they forced us to accept it AND pay 50% for a new lot, even though it was their mistake, as per their sooky claims above. In fact, we paid more than 50%, as the shipment costs incurred again at our ports was thousands of dollars.
DO NOT TRUST THIS COMPANY. THEY CARE ONLY ABOUT MONEY, NOT THEIR CUSTOMERS. AND IF YOU STILL DECIDE TO USE THEM AND GET FOOLED BY THEM EVEN IN THE SMALLEST WAY, LEAVE A REVIEW ABOUT IT HERE.