After considerable due diligence, including contacting previous customers and a video tour of the factory, we purchased brewing equipment at FOB cost of $83,800.
The sales contract specified the following warranty:
5.1 The Seller is responsible for freely maintaining the main equipments within three years, the auxiliary machine, such as pump, the motor with 1 year and electrical apparatus element within six months. And the quick-wear parts, such as the shaft gland and temperature sensor will be free warranty within three months. The seller could supply lifespan maintenance.
Upon installation of the equipment, we began experiencing considerable problems.
1. The solenoid valves simply do not function. Upon investigation, we realized that they are not even the correct type for the application.
2. The spending valves do not function and had to be replaced.
3. The gaskets supplied leak, creating a disastrous loss of beer and production time.
4. The adjustable leveling feet for the fermentation vessels were not threaded and could not be assembled.
5. The bottle filling machine uses 10 times the CO2 of our previous machine (also from a low-cost supplier in China) and waste is higher.
We have followed up ad nauseum on each of these issues, but the supplier has only offered unhelpful suggestions and refused or delayed to offer replacements or technical support. Mostly, they just neglect to answer our communications. All of this is well documented in email and what’s app.
We notified them we would pursue arbitration and got no response.
We have had to hire local engineers to find workarounds, and import replacement parts, both at significant cost.
It is difficult to assess the total cost of the damages. The direct costs may be as low as $10,000, but the costs in lost production and management time would be 10 times that.