We use 90% rice protein powder to make protein bars and have bought it before from the same company. Our last order from Nutragreenlife came in at 80% which was confirmed in a test by a state-run laboratory.
The seller refused to acknowledge the test result claiming that it was due to the test method. We offered to send back a sample for testing in China – if they were to cover the costs should the test prove the same. They also refused. So I raised a dispute in Alibaba’s complaint center, and the seller became more willing to pay a small compensation. What they offered was simply inadequate to the difference in price (90% protein vs 80% protein) and the problems we faced.
Much to our dismay, Alibaba closed the dispute because it was filed later than 30 days from the FOB shipment date. This shipment was made over land and could not have arrived any earlier, not to mention the lab test that took several days.
www.nutragreenextract.en.alibaba.com | www.nutragreen-extracts.com
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