I traveled to China last year and visited Henan Sinovo Machinery Engineering Co.,Ltd.
I purchased the wood pellet production line and had it shipped (imported) to my plant.
The company was good at communicating before, during, and post delivery until I had a nearly fatal malfunction with one of the machines.
The wood chipped was not constructed properly and upon testing had a catastrophic malfunction completely destroying itself and nearly killing an employee.
E-mails were ignored, calls not returned, and the “customer service” line was conveniently disconnected when we called and stated ourselves and reason for calling.
This has left us with no support for the machines, no parts availability, and obviously no warranty. thess poor quality machines make us cost more,and I had to repair or replace much of the equipment domestically.