On the 29 of March 2020, I requested an RFQ through Alibaba to the company Cooperate Logistics Co., Ltd, to deliver to me about 200’000USD worth of hospital goods, after a screening process. The guy replying was a guy called Addison Shun, saying they would ship Express Fedex, leadtime 10 days, cost 8USD/kg. I agreed. Total transportation cost about 11’000USD. I paid next day, 29th March. My screening of company consisted in the following: – number of years in operation on Alibaba – volume of transactions on Alibaba – profile of the company on social media Remember, we had agreed Express Fedex 10 days for the 3 types of goods, listnen carefully: 1. Two of the goods arrived after 55 days! 2. After 55 days they finally admitted to us the third parcel never left China; 3. After 55 days, third parcel didn’t leave China, so they reshipped it back to original manufacturer who helped reshiping successfully. Arrival to Portugal, 70 days.
I lost my largest client and 300’000USD of scheduled subsequent orders (I can show you the documents if you ask me). I spend 2 months thinking the 200’000USD worth of material had been stollen, and I couldnt do anything becayse no travelling to China was allowed. About 2 months sleeping no more then 1-2 hours. I had to purchase substitute material in Europe loosing money so that my client didnt activate the contract penalties.
Through these 55 days of not having a clue of where my cargo was, let alone having it with me, we worked relentlessly with the Portuguese Consulate in Guandong to try to gain an ideia of where goods were. They helped us a lot going to the authorities and place a Criminal Claim, pushing with the Commerce Bureau presenting a Criminal Claim; we worked every day with the Portuguese CHinese Chamber of Commerce in Lisbon who helped us calling to China, speaking chinese (these guys after they get your cargo and shit goes wrong they will pretend they don’t speak well English, a classic cliche…). Well, nothing worked and we started to understand why.
COOPERATE LOGISTICS CO, LTD The rating system and transaction volume over Alibaba can be faked and wreckless chinese business know how. They distribute money to fake users to buy fake goods on Alibaba, thereby increasing volume sales and controlling reviews. The Chamber of Commerce also found out this company has no License with Chinese Customs (eventhough they have A+ rating with Alibaba as Logistics provider, yes your heard me, thats how much Alibaba rating is worth)
HOW THEY OPERATE?
Chamber of Commerce found out these types of company tell you they ship FEDEX Express but end up shipping boat or train to increase their margins, because they know one thing, no one will ever do no harm from them, as soon as clients get their goods. It is extremely hard to take a company to court in China (if you’r non-citizen), Alibaba Escalation Team is a joke and will only work in favor of Chinese Suppliers and, they know you can’t go to their offices in person because of the travel ban. Through the process this guy Addison send the a forget Bill of Material, yes forged, fake, false (we found out because we pushed so much with Korean Airline that they told us this Airway Bill was for a Czech Republic delivery). Here are the tracking numbers, all UPS, you can check them out to confirm: 1Z4A901W6850253217 1Z4A901W6849834708 1Z4A901W6849601763 IN AN EUROPEAN BUSINESS FRAME WOULD HAVE BEEN CLOSED DOWN AS CRIMINAL.
REFUND CLAIMS: you are on your own, Alibaba will not give a fuck about you if you paid T/T which I had no chance because Alibaba doesnt support inplatform payments from Portugal above 5kUSD. I pushed for a refund of: – 8500 USD (just sticking to the most immediate damages) with argument they had not send goods by airfreigh but rather boat, so rates needed to apply and because I found out they had invoiced me an overvolume of about 800kg. – 5’000 USD for the money I lost buying material in Europe to deliver something to client (to prevent activating contract penalties) – 10’000 USD compensation for the delays of over 45 and 60 days, lost of subsequent invoiced client orders of 300’000 USD. They refunded be only 5’200USD. Being criminal in China, can make earn a keep.
1. Do NOT engage with logistics companies without checking first if they have Customs License
2. Do NOT engage with logistics companies on Alibaba ever
3. Contact your Chamber of Commerce and ask for quality logistics operators
4. A Logistic Operator is the most dangerous supply chain element, because, after your goods are with them, you are in their hand, completely, because now they have the money you paid them and your cargo…
5. Every Logistics Company makes mistakes, so, it is important you work with with one referenced by and entity in your country.
6. WHENEVER AN ALIBABA SUPPLIER STARTS NOT REPLYING TO YOUR ALIBABA MESSEGES AND ONLY TALKS TO YOU ON WECHAT, YOU HAVE A PROBLEM!